John Kovac, founder and principal of ALIVE Customer Service, has worked in the medical device industry for almost 40 years. In that time, he has created and managed exceptional customer service and inside sales departments for a number of highly successful companies, including BARRX Medical, Oratec Interventions, Ceterix Orthopaedics, MenloCare, and Monoclonal Antibodies.
Medical device technologies demand professional customer service from the outset of commercialization. Our extensive experience working with newly-commercialized devices and new sales teams allows you to have in place on day one:
The connection between customer service and sales can make the difference between maximizing revenue and leaving dollars on the table. Areas of focus include:
We work to quickly initiate: